Privacy Policy
Last Updated: July 2026
At Solid TCG, we are committed to protecting your privacy. This Privacy Policy explains how PTA Family PTY LTD (ABN: 40128246435) ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit our website (https://solidtcg.com.au) and purchase products from us.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
01. Information We Collect
Because our website operates strictly via guest checkout, we do not require you to create an account or password. We only collect the minimal information necessary to fulfill your order and optimize your website experience.
Personal Information Provided Directly by You:When you place an order, you provide us with your full name, shipping address, email address, phone number, and payment details.
Payment Card Information:Your credit or debit card information is captured and processed directly by our third-party payment gateway, Stripe. Solid TCG does not store, access, or hold your full credit card numbers or security codes (CVV) on our servers.
Information Collected Automatically:When you browse our site, certain information about your device and visit is collected automatically via cookies (small text files stored on your browser) and analytics tools. This includes your IP address, browser type, pages viewed, time spent on the site, and referring URLs.
02. Third-Party Services and Integrations
We use reputable third-party services to ensure our website is secure, fast, and functioning correctly. These providers have access to your data only to perform specific tasks on our behalf:
Processes all payments and handles card pre-authorizations and charges securely.
Used for content delivery network (CDN) services, security optimization (DDoS protection), and basic network analytics. Cloudflare may log technical request data (like IP addresses) to detect threats and optimize load times.
We use these services to understand how visitors interact with our website. This data is aggregate and anonymous, used purely to improve our site layout and product visibility.
We share your name, shipping address, phone number, and email address with Australia Post solely to facilitate domestic shipping and automated tracking updates.
03. How We Use Your Information
We use the personal information we collect for the following primary purposes:
- To process, manually verify, and fulfill your orders.
- To send you order confirmations, tracking codes, and status updates via email.
- To prevent fraudulent transactions and ensure the security of our checkout system.
- To analyze website traffic and performance to improve the user experience.
- To comply with any relevant legal or tax obligations (such as GST reporting).
04. Cookies and Cookie Preferences
Our website utilizes a cookie consent popup to inform you of our tracking practices. Cookies help us keep track of the items you add to your shopping cart and understand site usage. You can choose to reject or disable cookies via your browser settings; however, doing so may impact your ability to use the cart and checkout functions seamlessly.
05. Disclosure of Your Information
We will never sell, rent, or trade your personal information to third parties for marketing purposes. We only disclose your information to the essential service providers listed in Section 2 (Stripe, Cloudflare, Australia Post) to fulfill your transactions, or if required to do so by Australian law (e.g., in response to a valid legal request or subpoena).
06. Data Security and Storage
We take the security of your data seriously. Because we do not store passwords or credit card numbers, the risk to your highly sensitive data is heavily mitigated. Technical logs and order history details are stored securely using industry-standard digital protections. However, please remember that no method of transmission over the internet is completely bulletproof.
07. Your Rights and Access to Data
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you (such as your past order details) or request that we correct or delete it. Because you checkout as a guest, we will require proof of identity and order details to verify your request.
To make a privacy inquiry or file a complaint, please contact us at solidtcgroup@gmail.com. We will respond to your inquiry within a reasonable timeframe (typically within 30 days).
08. Contact Us
If you have any questions about this Privacy Policy, please contact:
Entity: PTA Family PTY LTD
Attention: Paul Nguyen
Address: 15 Rayner Drive, Landsdale, Western Australia 6065
Email: solidtcgroup@gmail.com